Return Process

Initiate Return

1.1 If you are dissatisfied with your purchase or encounter any issues with the goods, please contact our customer service team at Growfamilyfaith.com within 15 days of receiving the items. Provide the order number and relevant details to facilitate the return process.

1.2 Our customer service team will guide you through the return procedure and issue a return authorization. Ensure that the items are unused, undamaged, and properly packaged for return.

1.3 Upon receiving the returned goods, we will conduct a thorough inspection. If the items meet the return conditions, we will proceed with the refund or replacement accordingly.

Return Conditions

Return Eligibility

2.1 Goods must be in their original condition, unused, undamaged, and securely packaged for return.

2.2 All return requests must be submitted within 15 days of receiving the goods.

2.3 Certain products, such as personalized items, may not be eligible for return. Please review the product description carefully before making a purchase.

Refund Process

Process Refunds

3.1 Once the returned items are accepted and inspected, Growfamilyfaith.com will initiate the refund to the original method of payment.

3.2 Please note that refund processing may take some time. We appreciate your patience during this process.

Shipping Policy

Delivery Time

Dispatch Time

1.1 We strive to process and dispatch orders within 5 days of payment confirmation.

1.2 Delivery times may vary depending on the destination and selected logistics service. You will receive order tracking information upon completion of your purchase.

1.3 Please be advised that unexpected circumstances, such as adverse weather conditions or logistical challenges, may cause delays in delivery. We are committed to minimizing such occurrences.

Freight Charges

Free Shipping

2.1 To enhance your shopping experience, Growfamilyfaith.com offers free shipping on all orders. Regardless of the quantity or value of items purchased, you will not incur any additional shipping charges.

Logistics Tracking

Track Your Order

3.1 Easily track the status of your package using the provided order tracking information.

3.2 If you have any questions or concerns regarding the logistics status, feel free to contact our customer service team for assistance.

Before making a purchase, we encourage you to review Growfamilyfaith.com’s return and shipping policies. Should you have any inquiries or require further assistance, our dedicated customer service team is available to assist you.

Thank you for choosing Growfamilyfaith.com!